Customer Services Agent

Antal tjänster: 1
Arbetsgivare: Singapore Airlines

We are one of the leading airlines worldwide and enjoy an excellent reputation for our service on board. We are now inviting suitable candidates to apply for the position of Customer Services Agent for our Traffic Office at Stockholm Arlanda Airport.

The job requires you to perform supervision of our handling agent and service providers, passenger handling functions, and traffic operational duties, which includes catering functions, responding to passenger feedback, pre-flight preparations for arrivals and departures. Furthermore, you are also required to perform administrative functions including recording of statistical reports, assisting with baggage enquiries, attending operational emails when required, and invoice verification against the contractual terms of various service providers. You will be reporting to Station Manager Stockholm.

The challenging environment requires you to work with enthusiasm and have the ability to work under pressure, especially during irregular operations.

You should be able to satisfy the following pre-requisites:
- Airport operations experience is required
- Finished apprenticeship ideally in an airline or tourism related area
- Very good Swedish and English language skills (verbal and written)
- Knowledge of other Scandinavian languages is an advantage
- Highly service orientated towards customers
- Good knowledge of common IT applications (Microsoft Office package, Airport DCS
e.g. Altea CM, FM, WorldTracer)
- Ability to work shifts and under pressure
- Team player and possess good social and interpersonal skills
- Driving license is an asset (due to shift work)

If you feel you have what it takes to be part of the Singapore Airlines team kindly submit your entire application documents in English marked “Application for Customer Service Agent position” via email to Station Manager STO at with copy to Finance, Admin & HR Manager Nordics at

Please submit your salary expectations and your earliest possible date of joining.
Singapore Airlines thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

We are looking forward to your application and to welcome you to our team.

Arbetsplats Arbetsgivare
Singapore Airlines
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Singapore Airlines
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Mer om arbetsplatsen
Kontaktperson 1: Kontaktperson 2: Facklig kontaktperson:
Sista ansökningsdatum 2019-11-07
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Ansvarig för denna annons: Singapore Airlines (502027-5912)
Skapad: 2019-10-07 14:07:42
Senast uppdaterad: 2019-10-07 14:07:42

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